Often referred to simply as "the Agency", the Social Welfare Agency (SWA) (Italian: Ente Pubblico per il Benessere Sociale) is a government-sponsored institution. While the Agency professes to aid the rehabilitation of the physically injured, it is actually a military organization specializing in counter-intelligence and counter-terrorism. It is composed of two independent branches: Public Safety, its surveillance and intelligence-gathering division, and Special Ops, the anti-terrorist division. Special Ops is itself divided into Sections 1 and 2, the latter of which employs young girls fitted with cybernetic implants as agents. The implants, which consist of synthesized muscles and carbon fiber frames, result in heightened strength and reflexes as well as high resilience to damage and pain. Each girl is paired with a male trainer, or "Handler", and together they are referred to as a fratello, the Italian term for "brother". The handler is responsible for the training, welfare and field performance of his charge, and is free to use whatever methods he considers suitable. While these methods vary according to the handler, a common part of each girl's regimen is brainwashing called "Conditioning", which produces a deadly assassin with unquestioning loyalty to her handler but also limits her life span.
Each fratello exhibits a unique dynamic. Most of the handlers have police or military backgrounds and were recruited directly into Section 2. Most also chose their own Cyborgs from a list of candidates, though some appear to have been assigned a cyborg. The Social Welfare Agency primarily concerns itself with dealing with the Padania Republic Faction. The SWA has been seen working with or against different Mafia factions along with groups connected to the Five Republics Faction.